Subscription Emails Aren’t Received

Why you might not be receiving your subscription emails

Email subscription is a 2-step process. The first is to fill out the Email Alerts section on the right-hand sidebar. After you’ve done this you should see something similar to this screen shot taken in 2012:

Dispatches email confirmation screen

At around the same time you should receive the confirmation email itself from an email address called donotreply@wordpress.com with the subject line Follow sncommunityweek.wordpress.com. Open this email to confirm your subscription; you must fill this in order to receive your subscription emails. If you don’t receive it within a couple of hours, check your spam folder; it may be lurking in there.

If you’ve signed-up and not received your confirmation email

Check your spam folder first. If a couple of hours or more has gone by since you signed up then you should raise the problem with your IT department. Tell them:

  • you’ve tried to subscribe to the Community Link-Up blog
  • you’ve not received the subscription confirmation email
  • you’ve checked your spam folder and it’s not there
  • the expected email address sending the confirmation is donotreply@wordpress.com 

Note: you may have to subscribe again depending on how the problem is resolved and whether the subscription confirmation can be forwarded to you.

If you’d like a step-by-step guide, taking you through what happens when you subscribe, click here. NB this link takes you through the whole subscription process, so you’ll need to scroll down if you just need the section showing you the confirmation process.

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